What do you need help with?

Yes. Every order ships free to any country. You must be 21 or older, and age is confirmed at checkout.

Orders placed before 3pm warehouse time are packed for same-day dispatch, so we often cannot edit or cancel one after checkout. Contact us immediately and we will try to stop it. If it has already left, send it back under the 30-day refund.

Check the address before you pay. Once the order is submitted we cannot rewrite it, and once the carrier has it the address is locked. If you notice a mistake right away, text or email and we will try to catch the parcel before dispatch.

You have 30 days from delivery for a full refund, no questions asked. Email us with your confirmation number (it looks like VN-XXXXXXXX) and we will send the return address. You pay return postage unless we shipped the wrong item or it arrived damaged. The refund policy has the full steps.

Orders placed before 3pm warehouse time leave the same day. Delivery is typically 2–7 days and depends on the destination. There is no paid express option.

Tracking is emailed to the address you used at checkout once the parcel ships. You can also open Track your order and enter the confirmation number from your receipt.

A confirmation number means the order is in our system. Carrier tracking often stays blank until the parcel is scanned, sometimes not until it is close to the first delivery attempt. If nothing has moved 7 days after we sent tracking, contact support.

If tracking says delivered and you do not have the box, check with a neighbor or the building desk first. Some deliveries need a signature from someone 21 or older. If you still cannot find it, contact us within 48 hours of the delivered scan. We check with the carrier before a refund or a replacement, and we cannot do either until that check is finished.

The billing address has to match the address on the card. Shipping can be a different address. If both look right and the payment still fails, an international debit card is sometimes declined. A credit card, Apple Pay, or Google Pay usually completes the order. A declined try can leave a temporary hold on the card; your bank decides when that hold drops. A successful charge appears as Nation LLC.